RINSE WORKS MOBILE VALETING – TERMS & CONDITIONS
Effective Date: 01/08/2023
These Terms & Conditions govern all services provided by Rinse Works Mobile Valeting. By confirming a booking, you accept and agree to these terms. Visit rinseworks360.co.uk/terms for the latest version.
PART 1: DEFINITIONS & SERVICE STRUCTURE
1. Definitions
Service: Any valeting, detailing, or cleaning work.
Customer: The person or business booking or paying for the service.
Operative: Our staff or subcontractor performing the service.
Maintenance Customer: A customer with a recurring service agreement.
PART 2: CUSTOMER RESPONSIBILITIES
2. Customer Responsibilities
Customers must:
Provide accurate location details and ensure access.
Leave at least 1.5m clearance around the vehicle.
Remove all valuables, bulky items, child seats, and boot contents.
Be available within a 2-hour time window.
Ensure the vehicle is drivable and safe to clean.
Provide access within 15 minutes of arrival.
Book the correct vehicle size.
Understand that pet hair, sand, and mould removal has approx. 70% success rate.
Failure to meet these requirements may result in cancellation without refund and liability for lost time or damage.
3. Water and Power
We may require access to your water and/or electricity unless otherwise agreed. We can provide portable tanks and generators if needed. We are not liable for damage to your equipment unless due to proven negligence.
PART 3: BOOKINGS, PAYMENTS & FEES
4. Bookings and Deposits
A 50% deposit is required to confirm all bookings.
Remaining 50% is due upon completion.
Deposits are refundable in line with Clause 12 and the Consumer Contracts Regulations 2013.
If you book a service to commence within 14 days, you waive cancellation rights under the CCR once the service begins.
We reserve the right to refuse or cancel any booking.
5. Pricing
Prices are listed online, via quote, or by request.
Quotes are valid for 7 days.
Final cost may vary depending on vehicle size, condition, or access.
Providing misleading/incomplete information may result in additional charges.
6. Contact & Communications
We may contact you via SMS, phone, or email about your booking. You may opt out of marketing at any time.
13. Payment & Late Fees
Full payment is due on the day of service.
Late payment after 48 hours incurs a £25 fee.
Business clients: 8% interest + base rate under the Late Payment of Commercial Debts Act.
49. Chargeback Protection Notice
If a payment is reversed without valid reason, we reserve the right to recover the amount plus associated legal or collection costs.
PART 4: SERVICE EXECUTION & WARRANTIES
7. Rinse Works Responsibilities
We will deliver services using reasonable care and skill. We are not liable for:
Pre-existing damage or undisclosed faults.
Damage to specialist finishes (e.g., ceramic, matte, PPF).
Engine faults caused by engine bay cleaning (see Clause 42).
Indirect losses (e.g., downtime, loss of income).
Unsafe working conditions caused by the customer.
Nothing excludes liability for death or injury due to negligence or your consumer rights.
8. Photographic Evidence
We may take before/after photos for quality control.
Stored securely for 12 months.
May be used in marketing with written consent.
May be used to defend against complaints.
You can opt out in writing before service begins.
9. Bad Weather
Appointments may be rescheduled due to weather. Refunds are not guaranteed. If rescheduling within 7 days is not possible, we may offer a partial refund at our discretion.
10. Ceramic Coating Warranty
Warranty is valid only if:
Maintenance valets are done every 6 months.
No third-party or auto car washes used.
Damage is inspected by Rinse Works in person.
42. Engine Bay Cleaning Disclaimer
This service carries risk. You acknowledge possible electrical or performance faults and accept liability unless proven negligent.
PART 5: CUSTOMER RIGHTS & LEGAL TERMS
11. Refunds & Compensation
We follow the Consumer Rights Act 2015.
Remedies/refunds apply if service is not done with skill and care.
Fraudulent refund claims may incur a £35 admin fee.
Claims must be made within 24 hours.
Refunds may take up to 10 working days.
12. Cancellations
48+ hours’ notice: full deposit refund.
<48 hours: deposit forfeited.
Same-day or no-show: deposit forfeited.
Cancellations must be by phone/email.
If Rinse Works cancels, full refund issued.
14. Data Protection
We comply with GDPR and the Data Protection Act 2018. You may request access or deletion of your data.
15. Governing Law
These terms are governed by the laws of England and Wales.
16. Dispute Resolution
We aim to resolve complaints directly.
If unresolved, we may recommend ADR (Alternative Dispute Resolution).
Arbitration will only be used if both parties agree in writing.
17. Force Majeure
We are not liable for delays caused by weather, illness, strike, or other uncontrollable events.
18. Agreement to Terms
Booking our services means you agree to all terms listed here.
PART 6: OPERATIONAL POLICIES
19. Maintenance Customers
14 days’ notice required to cancel repeat bookings.
20. Missed Appointment Fee
£25 fee if the vehicle is inaccessible at your appointment time.
21. Service Guarantee
Let us know within 24 hours if you’re unsatisfied. A re-clean or fair solution may be offered.
22. Updates to Terms
We may update these terms. Continued use implies acceptance.
23. Condition Surcharge
Heavily soiled vehicles may incur a surcharge. Photos will be provided as evidence.
24. Subcontractors
We may use third-party operatives but remain liable for their conduct and quality.
25. Result Limitation
We cannot guarantee 100% removal of stains, odours, mould, or contaminants.
26. Lost Property
Items found will be bagged and left in your vehicle. We are not liable unless proven negligent.
27. Mechanical Exclusion
We do not repair or inspect mechanical or electrical components.
28. Customer Conduct
Abuse or aggression toward staff will lead to service refusal or permanent ban.
29. Liability Cap
Unless legally restricted, our liability is limited to the amount you paid for the service.
30. Right to Refuse Service
We may refuse service for any reason, including unsafe or inappropriate conditions.
31. Service Availability
Service availability depends on staff, weather, and location.
32. Complaints
Email complaints to info@rinseworks360.co.uk within 48 hours. We aim to respond within 14 business days.
33. Testimonials
Testimonials may be used with written or digital consent.
34. Third-Party Property
You are responsible for obtaining permission if we’re working on property you do not own.
35. Parking
You must ensure legal and accessible parking. We are not liable for tickets or penalties.
36. Severability
If any part of these terms is found to be unenforceable, the remaining sections remain valid.
37. Entire Agreement
These terms override all prior written or verbal agreements.
38. Assignment
We may assign our rights under this contract. You may not assign yours without our written consent.
39. Survival Clause
Clauses on payment, liability, and disputes survive cancellation or completion of services.
40. Digital Agreement Clause
Bookings made online, via SMS, or phone are legally binding under these Terms & Conditions.
41. Children & Pets Disclaimer
Keep pets and children away from work areas. We are not liable for accidents resulting from this not being followed.
43. Service Area
We cover a 20-mile radius from Manchester. Additional distance may incur a surcharge.
44. Feedback & Review Consent
You may be contacted after service for a review. You may opt out anytime.
45. Add-On & Same-Day Requests
Subject to availability and time. We may decline same-day service additions.
46. Customer Equipment Disclaimer
If we use your water, hoses, or electrical equipment, we are not liable for faults unless caused by our negligence.
47. Rescheduling Policy
One free reschedule allowed with 48+ hours’ notice. Less than 48 hours = cancellation.
48. Operative Wait Time
Operatives will wait 15 minutes. If no access is granted, booking may be cancelled and deposit forfeited.